Refund policy
Regular Returns
We offer a 30-day 100% money-back guarantee from the date of delivery.
If you’re not completely satisfied, you may return your item within 30 days for a full refund of the purchase price (including original shipping cost).
Please note:
It is the responsibility of the buyer to both arrange and pay for return shipping. Items must be returned in original condition.
Returns showing damage, signs of use, or missing components may be subject to a restocking fee.
Refunds are processed once the item is received and inspected, and will be issued to the original form of payment.
To initiate a return, please contact hello@edenandsalem.com with your product serial number.
Damaged in Transit
If your item arrives damaged due to shipping, please contact us within 5 days of delivery. We will cover repair, replacement and/or return costs in full.
To process a claim, please provide:
- Clear photos of the damaged item
- Photos of the packaging (including the shipping label)
- A brief description of the damage
- Signed shipping documents noting the damage
Once reviewed and approved, we will arrange a replacement, repair, or full refund at no cost to you.
To initiate a damage claim, contact hello@edenandsalem.com with your order number.